Cancellation and refund policy

This wording requires review by a lawyer before being relied on legally.

This legal page is currently available in English. The Hebrew version is the binding version.

1. 1. Cancellation by the customer

   A booking can be cancelled by phone or email. A cancellation received up to 48 hours before the activity — with no charge. A cancellation less than 48 hours before the activity will be charged according to the stage at which the booking was made and the confirmation you received.

2. 2. Weather cancellations

   If temperature or wind exceed the standard the business operates by, the activity will be postponed or cancelled on our initiative — and the payment will be refunded in full.

3. 3. Changing the date

   Changing a date is possible subject to availability and prior notice. We will make an effort to approve a change, but it is not guaranteed.

4. 4. No-shows

   A participant who did not arrive and did not give advance notice — the place is considered used and no refund will be given.

5. 5. Cancellation by the business

   If we cannot hold the activity for a reason beyond your control, we will notify you as early as possible and offer an alternative date or a full refund.

6. 6. How refunds are made

   Refunds are issued through the payment method used for the booking, within a reasonable time of receiving the cancellation. We may ask for an appropriate receipt for the credit.